|Job Title||Administartor - Ims - Service Desk Infra Support-l3.1 Job Openings Wipro LTD|
|Pub Date||5 months ago|
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To help make this corporation eyesight and also vison arrives legitimate; Wipro LTD will be wide start regarding brand-new position since originate from May 2019. Everyone who is interested about filling up this vacanct, please participate in this Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings recruitment inside . It can be encouraged for everyone players to arrange almost all required demands because of this task recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you are one which might fill up the actual specs, you can look at you just read more info about Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings below.
TIS Service DeskJob Description:
Service Desk Analyst L1
The Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
The incumbent will receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable
He/She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
Prepare incident MIS as per requirements
Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
Routing / Chasing of tickets with other PRG s
Proactive Remedy Queue Management
Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Creating child tickets and tagging them with problem ticket
Tracking resolution and updating KB
Callback the user and confirm resolution (where ever applicable)
Proactive Remedy Queue Management
Minimum Experience Required: 3-5 YEARS
Mandatory Skills: TIS Service Desk
Language Skills: English Language
As one of the leading company in India, Wipro LTD opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Wipro LTD also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and knowing through the company programs.
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