|Job Title||Administartor - Ims - Service Desk Infra Support-l3.1 Job Openings Chennai Wipro LTD|
|Pub Date||8 days ago|
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To help make this organization eyesight and also vison arrives correct; Wipro LTD is usually open up for fresh placement since begin from November 2018. Everybody who is enthusiastic answering this particular vacant, please participate in this Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings recruitment inside . It is suggested for all contributors to prepare many necessary specifications for this career recruitment method, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be the one that may fill up the standards, you can test your just read more info about Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings below.
TIS Service DeskJob Description:
Service Desk Analyst L1
The Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
The incumbent will receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable
He/She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
Prepare incident MIS as per requirements
Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
Routing / Chasing of tickets with other PRG s
Proactive Remedy Queue Management
Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Creating child tickets and tagging them with problem ticket
Tracking resolution and updating KB
Callback the user and confirm resolution (where ever applicable)
Proactive Remedy Queue Management
Minimum Experience Required: 3-5 YEARS
Mandatory Skills: TIS Service Desk
Language Skills: English Language
As one of the leading company in India, Wipro LTD offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Wipro LTD also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to work up new experience and knowledge through the company programs.
If Ms fascinated to submit Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings Chennai November 2018 Wipro LTD Wipro LTD, immediately prepare requirements / files and documents needed for apply Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings Chennai November 2018 Wipro LTD above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Chennai region from any other company.
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