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Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings by Wipro LTD in May 2019

Job Title Administartor - Ims - Service Desk Infra Support-l3.1 Job Openings Wipro LTD
Pub Date 5 months ago
Company Wipro LTD
Location India

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Wipro LTD Job Opportunities 2019

Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings - India

Mandatory Skills:

TIS Service Desk

Job Description:

Service Desk Analyst L1

The Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
The incumbent will receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable
He/She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
Incident Management
Prepare incident MIS as per requirements
Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
Routing / Chasing of tickets with other PRG s
Proactive Remedy Queue Management
Problem Management
Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Creating child tickets and tagging them with problem ticket
Tracking resolution and updating KB
Callback the user and confirm resolution (where ever applicable)
Administrative Task
Proactive Remedy Queue Management

Roles & Responsibilities:

Minimum Experience Required: 3-5 YEARS
Mandatory Skills: TIS Service Desk
Desirable Skills:
Language Skills: English Language

As one of the leading company in India, Wipro LTD opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Wipro LTD also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and knowing through the company programs.

If Mr fascinated to submit Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings India May 2019 Wipro LTD Wipro LTD, immediately prepare requirements / files and documents needed for fill Administartor - IMS - Service Desk Infra Support-L3.1 Job Openings India May 2019 Wipro LTD above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.

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