Oops! It appears that you have disabled your Javascript. In order to see this page corectly or it's mean to appear, we ask you to re-enable your Javascript!

Technical Analyst 1-Support Job Openings by Oracle in August 2018

Job Title Technical Analyst 1-support Job Openings Oracle
Pub Date 11 months ago
Company Oracle
Location India

www.infreshjobs.com - Today's job recruitment is very competing, that is why should you function prudently and it is not a challenging action to take. www.infreshjobs.com will offers you opportunity to do it therefore you can help make the right determination within superior technique to find swift along with much better end result. Because of this you'll definetly get far better prospect in addition to safer dwell sometime soon. Siging up for tag heuer can make people capable of accomplish your own purpose less complicated and also make your current aspiration come true.

To produce the corporation eye-sight and also vision comes accurate; Oracle can be open pertaining to fresh placement seeing that begin as August 2018. Everybody who is interested filling this particular nonincome producing, make sure you take part in this kind of Technical Analyst 1-Support Job Openings recruitment inside . It is suggested for everyone players to arrange almost all required demands because of this career recruitment method, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one that may fill up the actual specs, you can attempt to learn more info about Technical Analyst 1-Support Job Openings below.

Oracle Job Opportunities 2018

Technical Analyst 1-Support Job Openings - India

Preferred Qualifications
The role of Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers and perform translations in accordance with service standards.

The HUB engineer will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers.

The HUB engineer's responsibilities include but not limited to the following:
· Ensures that HUB tasks are handled during active shift
· For engineers responsible for translations, provide verbal and/or written translations when customer requires local language support
· Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues
· Uses SR quality guidelines when updating and managing SRs
· Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary
· Responds quickly to customer requests for escalations by using documented escalation process
· Encourages customers to use English versus local language for SR resolution
· Encourages customers to use customer portal versus phone
· Contributes to continuous process improvement initiatives
· Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager
· Contributes to process and system development and knowledge management
Minimum requirements for the candidate:
· Bachelor degree or above
· Proficient with English
· At least one year customer support experience, Call Center experience is preferred
· Attentive to details and accuracy
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

As one of the leading company in India, Oracle offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Oracle also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new experience and knowing through the company programs.

If Mr fascinated to apply Technical Analyst 1-Support Job Openings India August 2018 Oracle Oracle, immediately prepare requirements / files and documents needed for apply Technical Analyst 1-Support Job Openings India August 2018 Oracle above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.

  Attn :

infreshjobs does not collect any fees or charges to job seekers through our website. If you find any companies that ask you to pay money, please contact us. This job openings may have an invalid or expired or closed for registration. Please recheck prior to the company concerned to determine whether or not a job. Check its location to help find the company's address.


Another Job Openings in India August 2018

  Commercial Executive - Bangalore Job Openings

  Aditya Birla Group - India | Pub date : 19 August 2018 - 2 hours ago

Preparation, analysis and follow up for pending bank transactions. A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500....

  Territory Sales Executive-Hyderabad Job Openings

  Aditya Birla Group - India | Pub date : 19 August 2018 - 2 hours ago

Market studies to get to know the up to date of market position. To initiate activities to entertain the customer this will help to establish a good rapport...

  Store Manager @ Leading Branded Store Job Openings

  TALENT ACQUISITION CONSULTANCY - India | Pub date : 19 August 2018 - 2 hours ago

Sales , Retail , Business Development Role Category:. Leading Branded Retails Store in India....

  BPO Executive Job Openings

  Nerine infosoltuion pvt ltd - India | Pub date : 18 August 2018 - 10 hours ago

US Shift, Night Shift/ Morning Shift LOCATION:. Monday-Friday 11 AM - 5 PMMinimum eligibility criteria to apply to this position:....

  Client Relationship Partner Job Openings

  Yes Bank -   Vijayawada | Pub date : 18 August 2018 - 6 hours ago

Graduation (Post Graduate preferred). Acquisition of Quality Higher CASA variants-Acquisition of Qualified. Solutions to address the concerns....