|Job Title||Assistant Manager - Service Assurance - 13001 Job Openings Tata Communications|
|Pub Date||17 months ago|
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To help make this business eye-sight along with vison come correct; Tata Communications can be open up for brand-new position as originate from July 2018. All people who is enthusiastic about filling up this particular vacant, remember to engage in this Assistant Manager - Service Assurance - 13001 Job Openings recruitment inside . It is suggested for many participants to prepare many necessary specifications for this career recruitment method, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one which might fill up the standards, you can attempt to learn further info about Assistant Manager - Service Assurance - 13001 Job Openings below.
Job Family Descriptor
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus. Education: Graduate B.Sc or engineer Experience: 4-8 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Knowledge / Skills
As one of the leading company in India, Tata Communications offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Tata Communications also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new skills and knowledge through the company programs.
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