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Operations Manager Job Openings by Marriott International, Inc in Goa February 2019

Job Title Operations Manager Job Openings Goa Marriott International, Inc
Pub Date 30+ days ago
Company Marriott International, Inc
Location Goa

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Marriott International, Inc Job Opportunities 2019

Operations Manager Job Openings - Goa

Posting Date Nov 21, 2018
Job Number 180038MP
Job Category Rooms and Guest Services Operations
Location Goa Anjuna FFI, Goa, Goa VIEW ON MAP
Brand Fairfield Inn & Suites
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.
JOB SUMMARY
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
Leading Operations Team
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability
  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities
  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

As one of the leading company in India, Marriott International, Inc opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Marriott International, Inc also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new experience and erudition through the company programs.

If Mr interested to submit Operations Manager Job Openings Goa February 2019 Marriott International, Inc Marriott International, Inc, immediately prepare requirements / files and documents needed for submit Operations Manager Job Openings Goa February 2019 Marriott International, Inc above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Goa region from any other company.


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