|Job Title||Service Quality Leader Job Openings Yes Bank|
|Pub Date||8 months ago|
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To help make this organization eyesight and mission happens correct; Yes Bank is actually open up with brand-new position as begin from March 2019. Everyone who is enthusiastic about staffing this specific vacant, please participate in this Service Quality Leader Job Openings recruitment inside . It really is encouraged for everyone players to get ready most important requirements for this job recruitment treatment, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you are one which may load the standards, you can look at you just read further info about Service Quality Leader Job Openings below.
Service Quality Leader(SER0000ON)
The incumbent will be responsible for
Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.
Achieving SQ standards as per the targets set for the year
Ensure sustenance of the improvement thru validation exercise
Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery
Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs
Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate . To take up improvement initiatives with other functions related to Complaints Management
Ensure reduction in pendency’s of A/C opening open cases and Customer Instructions for the Region.
Competency building among branch staff around Customer Service Delivery Processes
Ensure process and service support are extended to the branches / regions as per the SLA
Graduate / Post Graduate preferably MBA
Banking Process certifications will be preferred
Experience: 8-12 years
As one of the leading company in India, Yes Bank offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Yes Bank also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to work up new skills and erudition through the company programs.
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