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Service Quality Leader Job Openings by Yes Bank in Kolkata September 2018

Job Title Service Quality Leader Job Openings Kolkata Yes Bank
Pub Date 30+ days ago
Company Yes Bank
Location Kolkata

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To help to this organization eye-sight and also vison arrives accurate; Yes Bank will be wide open up for brand-new position because begin as September 2018. Everyone who is enthusiastic about filling up this particular nonincome producing, remember to engage in this Service Quality Leader Job Openings recruitment inside . It is suggested for all contributors to prepare many necessary specifications for this task recruitment procedure, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be one that might load the standards, you can test your just read further information about Service Quality Leader Job Openings below.

Yes Bank Job Opportunities 2018

Service Quality Leader Job Openings - Kolkata

Job Description

Service Quality Leader - (SER0000ON) Description
Key Responsibilities:

The incumbent will be responsible for

Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.

Achieving SQ standards as per the targets set for the year

Ensure sustenance of the improvement thru validation exercise

Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery

Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs

Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate . To take up improvement initiatives with other functions related to Complaints Management

Ensure reduction in pendency’s of A/C opening open cases and Customer Instructions for the Region.

Competency building among branch staff around Customer Service Delivery Processes

Ensure process and service support are extended to the branches / regions as per the SLA

Desired Candidate Profile
  • Minimum 8+ years’ experience of handling similar profile preferably with BFSI sector
  • Preferably MBA with operations management skills
  • Process Management skills are preferred
  • Must have the knowledge of RBI / Banking Ombudsman policies with respect to customer service at large
  • Must possess excellent communication and Analytical skills
  • Six Sigma or Project Management skills will be an added advantage

Qualifications :

Graduate / Post Graduate preferably MBA

Banking Process certifications will be preferred

Experience: 8-12 years

As one of the leading company in India, Yes Bank opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Yes Bank also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and knowing through the company programs.

If Ms fascinated to registrate Service Quality Leader Job Openings Kolkata September 2018 Yes Bank Yes Bank, immediately prepare requirements / files and documents needed for apply Service Quality Leader Job Openings Kolkata September 2018 Yes Bank above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Kolkata region from any other company.

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