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Service Quality Leader Job Openings by Yes Bank in November 2018

Job Title Service Quality Leader Job Openings Yes Bank
Pub Date 5 months ago
Company Yes Bank
Location India

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To produce the business perpective along with vison come legitimate; Yes Bank will be wide open up with brand-new position since start from November 2018. Everybody who is considering filling this specific vacant, you need to participate in this Service Quality Leader Job Openings recruitment inside . It can be encouraged for all contributors to get ready most important requirements for this task recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one that may fill up the actual specs, you can attempt to learn more information about Service Quality Leader Job Openings below.

Yes Bank Job Opportunities 2018

Service Quality Leader Job Openings - India

Job Description Service Quality Leader(SER0000ON) Description
Key Responsibilities:

The incumbent will be responsible for

Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.

Achieving SQ standards as per the targets set for the year

Ensure sustenance of the improvement thru validation exercise

Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery

Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs

Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate . To take up improvement initiatives with other functions related to Complaints Management

Ensure reduction in pendency’s of A/C opening open cases and Customer Instructions for the Region.

Competency building among branch staff around Customer Service Delivery Processes

Ensure process and service support are extended to the branches / regions as per the SLA

Desired Candidate Profile
  • Minimum 8+ years’ experience of handling similar profile preferably with BFSI sector
  • Preferably MBA with operations management skills
  • Process Management skills are preferred
  • Must have the knowledge of RBI / Banking Ombudsman policies with respect to customer service at large
  • Must possess excellent communication and Analytical skills
  • Six Sigma or Project Management skills will be an added advantage

Qualifications :

Graduate / Post Graduate preferably MBA

Banking Process certifications will be preferred

Experience: 8-12 years

As one of the leading company in India, Yes Bank offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Yes Bank also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to work up new experience and knowing through the company programs.

If Mr fascinated to apply Service Quality Leader Job Openings India November 2018 Yes Bank Yes Bank, immediately prepare requirements / files and documents needed for fill Service Quality Leader Job Openings India November 2018 Yes Bank above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.

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