|Job Title||Service Quality Leader Job Openings Kolkata Yes Bank|
|Pub Date||30+ days ago|
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To help to the corporation eyesight and also vison arrives legitimate; Yes Bank will be wide open up for brand-new position seeing that begin from July 2018. All people who is enthusiastic about filling up this specific vacant, remember to engage in this Service Quality Leader Job Openings recruitment inside . It can be encouraged for everyone players to arrange just about all essential demands due to this career recruitment method, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one which can certainly load the standards, you can attempt to learn further information about Service Quality Leader Job Openings below.
The incumbent will be responsible for
Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.
Achieving SQ standards as per the targets set for the year
Ensure sustenance of the improvement thru validation exercise
Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery
Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs
Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate . To take up improvement initiatives with other functions related to Complaints Management
Ensure reduction in pendency’s of A/C opening open cases and Customer Instructions for the Region.
Competency building among branch staff around Customer Service Delivery Processes
Ensure process and service support are extended to the branches / regions as per the SLA
Graduate / Post Graduate preferably MBA
Banking Process certifications will be preferred
Experience: 8-12 years
As one of the leading company in India, Yes Bank opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Yes Bank also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new experience and knowing through the company programs.
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