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Sr Analyst, Service Delivery Job Openings by DELL in August 2018

Job Title Sr Analyst, Service Delivery Job Openings DELL
Pub Date 6 months ago
Company DELL
Location India

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DELL Job Opportunities 2018

Sr Analyst, Service Delivery Job Openings - India

Job Title: Sr. Analyst, Service Delivery - (I6), Bangalore

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal. These cloud platforms include Dell EMC Converged Infrastructure, Hybrid Cloud and Native Hybrid Cloud with VMware and Pivotal. Within the Infrastructure Managed Services at Dell EMC, we are looking for a Sr. Analyst, Service Delivery to join our team in Bangalore

Company Details: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Business Overview: Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Infrastructure services: refers to primary storage, backup, and data protection technologies such as DR solutions. With a heritage grounded in industry-leading EMC, our experts are subject matter experts on EMC VMAX, VNX, Unity, SRDF, Recover Point, Avamar, Data Domain, and more, including other infrastructure vendors’ technologies.

Overview: Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement. Coordinates the activities of technical solution team members to meet contract obligations. Provides complex metrics and reporting support to all relevant stakeholders. Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement. Identifies opportunities for growth and innovation. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.

Key Responsibility:

  • Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell EMC best practice documentation.
  • Excellent troubleshooting skills with proven track record of successful incident management
  • Evaluate performance, monitor workloads, and analyze results to ensure optimal operations
  • Technical documentation including / configurations/ maintenance, test plans, procedures and process
  • Works closely with the customer on Dell EMC Best Practices; ensures Dell EMC solutions work as intended in the customer's environment.
  • Advanced troubleshooting of common block/file protocols, including: iSCSI, NFS, CIFS
  • Configure and maintain storage infrastructure providing optimal availability, performance, and best practices
  • Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required. Provides assistance to Dell EMC technical teams in the development of custom solutions and implementation preparation
  • Replication sessions- Troubleshooting if any error encountered on the replication sessions. Establishing replication sessions for new sites.

Essential Requirements:

  • 3+ years of relevant experience VNX/Unity, Recover Point, VPLEX, XtremIO, Recover Point, Cisco fabric
  • Profound Knowledge of NAS and SAN technology on EMC products such as VNX, Unity, Recover Point, VPLEX, XtremIO. Additionally have experience with Cisco and Brocade fabric switched.
  • Ability to work in a team environment
  • Proficiency in hardware, software and/or operating systems environments.
  • Willingness to work in 24*7 rotating shift including night shifts and handle On-call is a must
  • Expert certification in relevant technology /product
  • Problem solving skills, Presentation skills & organizational skills


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Equal opportunities:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

As one of the leading company in India, DELL opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. DELL also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new experience and erudition through the company programs.

If Ms interested to registrate Sr Analyst, Service Delivery Job Openings India August 2018 DELL DELL, immediately prepare requirements / files and documents needed for fill Sr Analyst, Service Delivery Job Openings India August 2018 DELL above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.

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