|Job Title||Manager - Zonal Retail Job Openings Vodafone|
|Pub Date||10 months ago|
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To help make the corporation eyesight and mission happens accurate; Vodafone can be open pertaining to fresh placement as begin as September 2018. All people who is enthusiastic filling this specific vacant, you need to participate in this Manager - Zonal Retail Job Openings recruitment inside . It is suggested for many participants to arrange almost all required demands because of this job recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be the one that might load the standards, you can attempt to learn further information about Manager - Zonal Retail Job Openings below.
Role Purpose: • Managing customer relationships and retention activities for both consumers and SMEs in a zone and the associated branch • Achieve CSAT targets for SMEs purpose
Accountabilities: • Deliver maximum customer retention (churn targets) by controlling suspensions (reactive retention) • Achieve target retention for high-end customers by managing customer relationships through the entire customer lifecycle (predictive retention) • Conduct various customer engagement activities to resolve any issues • Deliver CSAT targets for SME • Achieve savings on budgeted retention (eg. FOS) and relationship (customer interaction events) activities • Setting targets to the team members • Manage activities of the Field service manager (FSM) for SME clients in the zone • Coaching, mentoring and retention of on-roll and off-roll team members KPI: • Overall CSAT scores at the zonal level Customer churn under ___ (Postpaid, Prepaid) Revenue churn under ___ (Postpaid, Prepaid) Specific churn targets - High ARPU customers / SME • % saving in cost budgeted • Attrition rate for both on-roll and off-roll employees Competencies: • Building Team Commitment • Strategic Thinking • Leads Decision Making & Delivering Results10 on roll team members
As one of the leading company in India, Vodafone opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Vodafone also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and erudition through the company programs.
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