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Analyst - KM - Collab Team - Gurgaon Job Openings by KPMG in December 2018

Job Title Analyst - Km - Collab Team - Gurgaon Job Openings KPMG
Pub Date 5 months ago
Company KPMG
Location India

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KPMG Job Opportunities 2018

Analyst - KM - Collab Team - Gurgaon Job Openings - India

Roles and Responsibilities

  • Working in the UK Shift and ensuring all Collaboration-Audit support cases are dealt with in a timely and professional manner in accordance with any SLA (Service Level Agreement) in place.

  • Manage the in-take and life cycle of new Central requests ensuring collaboration-audit sites are created, approved, set-up in-line with the business request and Central guidelines.

  • Providing support on nex-gen platforms.

  • Maintaining Quality and ensuring excellent customer service.

  • Ability to manage SharePoint sites to intermediate level. Advanced knowledge of SharePoint is not essential but desirable.

  • Good understanding of support processes and metrics.

  • Preferably basic knowledge of SharePoint 2013

Qualifications and Skills

  • Bachelor’s degree in Computer Science or similar area of study.
0-1 years’ experience of implementation on any or platform using SharePoint 2013/10/07 with proven skills on web-part configuration, templates, sites, and portals
Experience and Background

  • Understanding and being familiar with all the products and processes of UK Collaboration-Audit team; ensuring all the guidelines are followed; highlighting any areas of concern to the on-shore Knowledge team.

  • Managing Collaboration-Audit requests ensuring work is completed within scope, to high quality, timelines, keeping requesters and case notes updated on the central tool.

  • At all times ensure Quality & Risk policy is adhered to when dealing with Client related Central sites, requests, information, content and user accounts.

  • Keeping Collaboration-Audit materials, documentation, intranet and sign-posting (such as Navigation and promoted search content) is up-to-date and current at all times.

  • Supporting the Collaboration-Audit team in identifying gaps in end user support or continuously looking to enhance end user experience.

  • Supporting ad-hoc queries that come through Portal support functional mailbox and other platforms.

  • Building and maintaining strong business relationships with UK Collaboration-Audit stakeholders, team members and wider UK Knowledge team.

  • Be an active and collaborative member of the Hub community and use to help build stronger business relationships with the on-shore team and wider network.

  • Contribute to knowledge sharing meetings, sharing lessons learnt from QA errors and Customer Satisfaction surveys, recommending mitigating actions and authoring/editing centrally stored reference documentation.

  • You are expected to develop yourself as point of contact/ Subject Matter Expert on UK Collaboration products and services. You will cover for Collaboration support team members as and when required. You will also cover for Collaboration services during Christmas holidays or as and when required by team.

  • This role reports directly to the Gurgaon based lead, who will co-ordinate work load and priorities.

  • Although the role is based in India, the possibility of some travel to the UK should be expected.

As one of the leading company in India, KPMG opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. KPMG also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and knowing through the company programs.

If You interested to registrate Analyst - KM - Collab Team - Gurgaon Job Openings India December 2018 KPMG KPMG, immediately prepare requirements / files and documents needed for fill Analyst - KM - Collab Team - Gurgaon Job Openings India December 2018 KPMG above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.


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