|Job Title||Manager, Operations Job Openings Concentrix|
|Pub Date||5 months ago|
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To help to this organization perpective and also vision comes correct; Concentrix is actually start regarding brand-new position because begin from November 2018. Everybody who is interested about staffing this specific vacant, make sure you take part in this kind of Manager, Operations Job Openings recruitment inside . It really is encouraged for all contributors to get ready most important requirements for this job recruitment treatment, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you will be one that can certainly fill up the actual specs, you can test your just read further information about Manager, Operations Job Openings below.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Position: Ops Mgr CRM
Career Level: 8A
About the process: Google YouTube Video Review Team AKA Policy & Enforcement team works through different tools to handle complaints regarding violation of YouTube policy. We started with this team in 2011 with 9 employees and 1 basic workflow, today we handle over 30 complex workflows and are close to 1200 employees
Educational QualificationsGraduate or Above
Essential skills + Responsibilities
To manage a team of 150 + resources
Utilization reporting, analytics and support
Manage overall personnel performance and discipline
Evaluation of operational practices and procedures
Provide direction to staff, ensure resolution of problems
Provide expertise and leadership in assigned functional area
To ensure customer delivery, revenue and employee metrics are exceeded
Manage all client interaction and communication, should front end the relationship with the client
Regular 1 to 1 with AM/DM and skip level with Agents
Manage & control attrition to the minimum and plan for back fills on a timely basis
Ensure team deliverables are met and exceeded.
Ability to prioritize to achieve desired outcomes.
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work
Provide advice and assistance to senior management in planning, implementation and evaluation of existing operations, systems and procedures
Strong communication and interpersonal skills
Flexible, adaptable and demonstrated teamwork skills
Strong analytical and reasoning skills
Ability to learn quickly
Good knowledge of Power point and Excel (including formulas and functions, pivot tables).
Strong organizational skills and ability to multitask effectively
Proficient in MS Office
Working knowledge of budgeting, cost estimating, capacity utilization
Knowledge of Organizational structure, work flow and operating procedures
Leadership, Analytical, people management and Presentation skills
Ability to make quick and reliable decisions
Ability to multi task, Planning and project management skills
Assertive, High energy
Strong Interpersonal Skills and ability to interact effectively with stakeholders
Result orientation, Process Oriented, Ability to handle stress, Ability to motivate others
Previous Back office experience would be highly desirable along with experience of working out of the client location
Experience in Digital Marketing
Currently should be in a Team leading role- preferably in operations
Should be an expert in managing outbound sales
is an equal opportunity employer. evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .
As one of the leading company in India, Concentrix offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Concentrix also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new experience and knowing through the company programs.
If You interested to apply Manager, Operations Job Openings India November 2018 Concentrix Concentrix, immediately prepare requirements / files and documents needed for fill Manager, Operations Job Openings India November 2018 Concentrix above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.
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