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Lead Customer Solution Anaalyst IZO Job Openings by Tata Communications in March 2018

Job Title Lead Customer Solution Anaalyst Izo Job Openings Tata Communications
Pub Date 14 months ago
Company Tata Communications
Location India

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Tata Communications Job Opportunities 2018

Lead Customer Solution Anaalyst IZO Job Openings - India

Job Description

Expert in Tx, Ethernet,IP, MPLS, BGP etc.and enterprise network services.

The person required to understand our IZO products and hybrid network topology. He is required to push and manage IZO products in top 100 customers.

Close relationship with customer for technical design of services Attendance to Customer meetings, presenting best practice methodology for technical design and migration of services from the incumbent provider to Tata Communications.

Attending post sales design and migration workshops to facilitate the creation of Post-Sales Low Level Design, Configuration Template and Migration Planning documentation for iZO products. Support in Delivery and Service Assurance functions, Pilot and Critical Migration activities during service rollout and in life changes.

Customer solution auditing and maintenance of post-sales design documentation, ensuring accurate reflection live and in life status.

Provide technical solution design training to delivery and service assurance teams.

Requiring close interlock with 3rdline service assurance teams. Responsible for providing timely and effective resolution for escalated faults.

Support for in life MACD’s including complex and commercial design changes, forming part of a triage and delivery team to assess impact of MACD requests and incremental business proposals.

Assistance with the creation of RFO and RCAs following high severity outages Attendance of service review meetings assessing customer feedback, perceived pain points, providing recommendations and delivery of actions to ameliorate technical service quality issues.

Close interlock and support of the Service Management teams with the creation and delivery of actions resulting from SIP (service improvement planning) Technically validating pre-sales solutions description documentation (SDDs) are fit for purpose, ensuring technical proposals are correct and clearly defined prior to contract signature, including validation of Feasibility and access circuit / technology selection BOM (bill of materials) SPOF (single point of failure) identification and confirmation of diversity &routing Close engagement and interlock with TDA, pre-sales, supporting the creation technical proposals during the sales cycle.

Support service assurance to improve customer service experience.

Job Family Descriptor

Responsible for the development of solution architecture with respect to technical solution design and service operations for complex solutions. Serves as a technical expert on solutions design, development and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. The team ensures compatibility, interoperability, stability and usability of solution architecture. Also plans and implements processes and systems for effective delivery of complex solution sought by customer. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Level Descriptor

Regularly leads important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques. Might lead/ mentor small teams Work-group/team focus. Education: Graduate in Engineering Experience: 5-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills


IP (Data & Ethernet)

IP (Service Providers)

Voice & Mobile Technologies

Transmission Technologies

As one of the leading company in India, Tata Communications offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Tata Communications also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and knowledge through the company programs.

If Ms interested to submit Lead Customer Solution Anaalyst IZO Job Openings India March 2018 Tata Communications Tata Communications, immediately prepare requirements / files and documents needed for apply Lead Customer Solution Anaalyst IZO Job Openings India March 2018 Tata Communications above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.

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