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Infrastructure Operations – Email Specialist Job Openings by Deloitte in Hyderabad June 2018

Job Title Infrastructure Operations – Email Specialist Job Openings Hyderabad Deloitte
Pub Date 30+ days ago
Company Deloitte
Location Hyderabad

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Deloitte Job Opportunities 2018

Infrastructure Operations – Email Specialist Job Openings - Hyderabad

SCAM ALERT: Caution against fraudulent job offers!

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Caution against fraudulent job offers!

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The primary objective of the position is to provide support within the Global Infrastructure Operations Support group collaboratively working with Cloud Email Services as one team and is responsible for delivering email and related services. Currently the services are based upon Microsoft Office 365 Exchange Online, Exchange 2013/16 Hybrid Infrastructure and EOP/IronPort systems. The team provides infrastructure architecture, delivery, and operations to support Exchange services and related email security systems. The email team supports incident and problem management for these services and proactively ensures continued operation and optimal performance.
The role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Advanced knowledge of Core, Specialized and technical competencies is required, along with a solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

Work you’ll do

  • Global Infrastructure Operations Support
    • 24x7x365 infrastructure, systems and application monitoring/ on-call rotation
    • Proactive service request, incident and problem resolution
    • Excellent communication skills both verbal and written
    • Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure
    • Report any breaches in information security or policies
Organizational Responsibilities
· Work with member firms to ensure support for O365 Exchange Online and Exchange on-premises services.
· Utilize technical expertise to ensure highest levels of service quality and project success
Project Responsibilities
· Participate in service deployment in partnership with the engineering and project management teams
· Resolve issues, identify risks and escalate, as necessary
· Share knowledge and train colleagues to better equip them to resolve incidents and fulfil requests
· Support a culture of continuous improvement and teamwork
Operational Responsibilities
· Support, sustain and upgrade all components required for direct delivery of email services, including Exchange server software, email security systems, email archiving and eDiscovery services.
· Utilize technical expertise in daily operations and support of Office 365 Exchange Online, Exchange 2013/16, and Office 365 hybrid environments.
· Utilize technical expertise in daily operations of email hygiene systems including IronPort and EOP.
· Support incident and problem management processes for the service.
· Establish proactive operational measures to reduce production downtime incidents.
· Integrate security standards and processes into daily work to meet and sustain compliance with Deloitte secure practices.
· DNS administration and troubleshooting.
· PowerShell scripting
Additional responsibilities
· Understand the important aspects of running a 24/7/365 operations center

· Understand and able to operate within a process driven organization

· Excellent English verbal and written communications skills

· Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe

· Discipline and experience in recognizing and handling confidential and sensitive information.

· Excellent time management and attention to detail

· Essential to produce quality work, adopt standards and adhere to those standards

· Must be able to think out of the box. The ability to troubleshoot non-standard issues/undocumented issues, to look at the big picture and see how a problem fits in and determine a solution that fits within the existing framework

· Provide input to assist with continual improvement
· Accountable for execution according to established standards, procedures, and processes
· Monitor the Service Desk system
· Participate in planned “Systems Day” and other maintenance activities
· Participate in a 24x7x365 on-call rotation
· Respond to and manage service issues and problems
· Report any breaches in information security or policies

Experience: 6-9 Years

Work location: Hyderabad
Shift Timings: Rotational

The team

Our IT & Systems team works behind the scenes, but is essential to the Deloitte organization. Our forward-thinking team members have the analytical skills needed to parse mountains of data and stellar communications skills needed to present research, discovery, and recommendations in a logical and easily understandable way. Our technologists provide IT infrastructure support and work with clients to develop custom enterprise applications. In addition the team develops and maintains solutions built on varied technologies like Siebel, PeopleSoft Microsoft technologies and Lotus Notes. The setup has various groups which provide effective solutions to the customers by following a streamlined system development methodology and comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.


Technical Skills:
· Professional experience supporting Enterprise scale Messaging and IT solutions
· Technical expertise in Microsoft Exchange 2013/2016, Microsoft Office 365 (Exchange Online), and messaging hygiene and security systems.
· Proficiency of related technologies such as Active Directory, Unified Messaging, MFA, Windows Server, Hyper-V, moblie devices, eDiscovery and disaster recovery solutions.
· Deep understanding of client/server, networking and Internet technologies required to troubleshoot messaging systems end-to-end.
· Proficiency with planning, design, deployment, configuration, optimization and migration of enterprise level-messaging systems.
· Define and implement architectural standards; Identify potential risk of proposed strategies; Ensure alignment of systems design to underlying architecture
· Ensure application design is consistent with solution architecture. Establish standards and leading practices to execute design strategies.
· In-depth experience in project delivery preferrably with Agile/Scrum projects
· Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas to audiences of various sizes and technical knowledge levels.
· Collaborative problem solver who is creative and confident with the ability to produce written materials with a consistent approach and tone, able to communicate effectively with stakeholders and project team members.
· Demonstrates awareness of major external technology vendors and understands critical information about future-oriented technologies; Drafts and participates in the development of service agreement contracts with vendors
Other Qualifications

Professional Qualifications are preferred, including:

· Delivers customer service excellence by understanding the customer’s business needs (Voice of the Customer), identifying the appropriate technical solutions, and meeting/exceeding service expectations.

· Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams and to stakeholders.

· Build team relationships across the organization.

· Exhibit strong Technical and management skills; ability to work directly with internal clients and provide consultation.
· Significant experience working with geographically distributed and culturally diverse teams .
· Knowledge of ITIL and Lean Six Sigma process management.

Education/Other: Bachelor’s Degree

How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including:

  • Deloitte & Touche LLP
  • Deloitte Consulting LLP
  • Deloitte Financial Advisory Services LLP
  • Deloitte Tax LLP

Requisition code: E18HEASAST-Email

As one of the leading company in India, Deloitte opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Deloitte also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new experience and erudition through the company programs.

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