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Team Lead - Product Support , TAC Job Openings by Zscaler in Bengaluru June 2018

Job Title Team Lead - Product Support , Tac Job Openings Bengaluru Zscaler
Pub Date 30+ days ago
Company Zscaler
Location Bengaluru

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To produce this company eye-sight and mission happens accurate; Zscaler can be open up with brand-new position seeing that start from June 2018. Everybody who is considering about filling up this particular nonincome producing, you need to participate in this Team Lead - Product Support , TAC Job Openings recruitment inside . It really is encouraged for everyone players to arrange almost all required demands because of this job recruitment procedure, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you will be one that can certainly fill up the actual specs, you can try to see further information about Team Lead - Product Support , TAC Job Openings below.

Zscaler Job Opportunities 2018

Team Lead - Product Support , TAC Job Openings - Bengaluru

Born and built 100% in the cloud, Zscaler operates a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network, Zscaler is transforming enterprise security for the modern cloud era. Learn more at zscaler.com or follow us on Twitter @zscaler.

The Support Team lead will be an individual contributor, and will provide world-class post-sales technical support, by providing technical leadership to Level 1 2, and 3 support engineers, as well as providing direct support to customers and partners on escalated issues, as part of an escalation team. The Team Leader will manage support tickets queues, workload, shifts, and escalations.

You will foster an environment that is focused on customer satisfaction, continuous improvement and innovation in the transformation of highly complex customer networks. This role with work closely with other support managers in Bangalore and other locations.

Responsibilities

  • Recruit and hire support engineers
  • Mentor and train support engineers on the process and technical products
  • Retain top talent
  • Establish training programs
  • Manage team shifts
  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations
  • Perform in-depth diagnostics and troubleshooting using networking tools
  • Assist customers with testing or troubleshooting of networking or cloud service issues
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Maintain ticket database, logging issues, and customer interactions
  • Become a Zscaler cloud service expert through self-study, company training, and a desire to excel and become an expert
  • Limited travel – typically only for company training or meetings
  • Hours – Weekday shift work, the shift may vary, possible on-call
  • Other duties or projects, as assigned

Requirements

  • 2 years support manager experience
  • Proven escalation management experience
  • Very strong verbal and written communication skills (English)
  • Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
  • Minimum 3 years experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Working knowledge of networking and security products and enterprise network infrastructure.
  • Required knowledge and experience

o Networking Experience - VPN technologies such as IPSec and VPN clients

o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)

o Authentication systems such as LDAP, MS AD etc

o Knowledge of protocols such as HTTP, SMTP, FTP, DNS

  • Experience with operating systems such as Linux, Unix, and Free BSD
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Working knowledge of Apache and IIS Web Server administration
  • Scripting knowledge (SHELL, Python, Perl) – not required, a plus

As one of the leading company in India, Zscaler offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Zscaler also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new experience and knowledge through the company programs.

If Mr interested to registrate Team Lead - Product Support , TAC Job Openings Bengaluru June 2018 Zscaler Zscaler, immediately prepare requirements / files and documents needed for apply Team Lead - Product Support , TAC Job Openings Bengaluru June 2018 Zscaler above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Bengaluru region from any other company.


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