|Job Title||Investigation Specialist Job Openings Bengaluru Amazon.com|
|Pub Date||30+ days ago|
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To produce this business eye-sight and also vison arrives accurate; Amazon.com will be wide start regarding fresh placement because begin from April 2018. All people who is enthusiastic about staffing this particular vacant, you need to participate in this Investigation Specialist Job Openings recruitment inside . It is suggested for everyone players to arrange just about all essential demands due to this career recruitment method, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one that might load the standards, you can look at you just read further info about Investigation Specialist Job Openings below.
Sr. Escalation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Escalation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. This highly visible role includes serving as subject matter expert and managing the relationship between various business teams on Jeff B write ups/SVP/VP’s and taking the lead in researching root cause and suggesting process improvements.
Ideal applicants will have experience in TRMS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision.
The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions
- Independently manages customer escalations directed to senior executives and through highly visibility, sensitive and/or confidential escalations including executive escalations from Jeff B and Amazon executive team
- Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
- Ensuring compliance with escalation procedures and SLAs while achieving quality and performance metrics. Takes into account the impact these goals have on the seller/buyer and improve the customer experience each and every contact.
- Assist in training needs and best practices of investigators. Act as a facilitator and mentor to designated individuals as required globally
- Contributes to Kaizen activities and process improvement initiatives se
As one of the leading company in India, Amazon.com offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Amazon.com also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new skills and erudition through the company programs.
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