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Team Leader - Call Center Job Openings by Steeplap Technologies Pvt. Ltd. in Navi Mumbai, Maharashtra October 2017

Job Title Team Leader - Call Center Job Openings Navi Mumbai, Maharashtra Steeplap Technologies Pvt. Ltd.
Pub Date 30+ days ago - 30+ days ago
Company Steeplap Technologies Pvt. Ltd.
Location Navi Mumbai Maharashtra

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Steeplap Technologies Pvt. Ltd. Job Opportunities 2017

Team Leader - Call Center Job Openings - Navi Mumbai Maharashtra
The Team Leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, quality control audits and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward / recognition programs.

Roles:
Provides daily direction and communication to agents so that customer service calls are made & answered in a timely, efficient and knowledgeable manner.

Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Provides statistical and performance feedback and coaching on a regular basis to each team member.

Writes and administers performance reviews for skill improvement.

Is available for employees who experience work and / or personal problems providing appropriate coaching, counselling, direction and resolution.

Ensures employees have appropriate training and other resources to perform their jobs.

Do regular Call Barging for evaluation.

Responds to and resolves employee relations issues expressed by team members.

Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Addresses disciplinary and / or performance problems according to company policy.

Prepares warnings and communicates effectively with employees on warnings and makes effective / appropriate decisions relative to corrective action as required.

Assists the manager with daily operation of the call centre to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward / recognition programs.

Works as a member / leader of special or ongoing projects that are important to area / process improvement.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Uses appropriate judgment in upward communication regarding department or employee concerns

As one of the leading company in India, Steeplap Technologies Pvt. Ltd. offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Steeplap Technologies Pvt. Ltd. also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new skills and erudition through the company programs.

If Ms fascinated to apply Team Leader - Call Center Job Openings Navi Mumbai Maharashtra October 2017 Steeplap Technologies Pvt. Ltd. Steeplap Technologies Pvt. Ltd., immediately prepare requirements / files and documents needed for apply Team Leader - Call Center Job Openings Navi Mumbai Maharashtra October 2017 Steeplap Technologies Pvt. Ltd. above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Navi Mumbai Maharashtra region from any other company.


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