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To help make the business perpective and also vison arrives accurate; Colt Technology Services can be start regarding brand-new position since originate from May 2018. Everybody who is considering about staffing this particular vacant, please participate in this Technical Lead, Incident and Problem Management (VoIP) Job Openings recruitment inside . It is suggested for many contributors to prepare many necessary specifications for this job recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one that can certainly load the standards, you can try to see more info about Technical Lead, Incident and Problem Management (VoIP) Job Openings below.
Colt Technology Services Job Opportunities 2018
Technical Lead, Incident and Problem Management (VoIP) Job Openings - India
Working within a new team created to support a big multinational customer, providing VoIP support in a NOC to NOC relationship.
The successful candidate will carry out first and second level analysis, diagnostics, fault isolation and fault resolution, for customer reported incidents and enquiries, using the incident management process in line with the Service Centre objectives
This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.
Proactively monitor, troubleshoot, diagnose and resolve faults across the customer VoIP Solution
Single point of contact for incidents and changes for the customer.
Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
Coordinate operational relationships, and liaise with suppliers and internal Colt teams to resolve Customer queries, incidents and change requests.
Build, manage and strengthen Customer relationship. Create and follow up on communication plans agreed with Customers.
Ensure records of work carried out are maintained accurately and on time, to facilitate the smooth running of the business.
Manage own workload effectively.
Carry out systems checks to confirm service status, configuration and presentation.
Build a network of contacts within the Colt organisation in order to be able to find a solution to Customer faults or enquiries in a timely manner.
Participate, when requested, in Continual Service Improvement initiatives representing the Service Centre and area of expertise.
Provide training and coaching to new starters and less experienced team members and/or peers to assist with the on-going development of the team.
Coordinate and provide input into reports for complex and major incidents for individual Customers.
Participate and be available to work in the shift rota as required
What you will need to succeed
Previous experience within a Telco / IT Helpdesk environment would be ideal
Proven experience with the following vendors and associated equipment and management systems: Sonus GSX/PSX, Nortel DMS, Siemens EWSD, Cisco, Juniper,
Able to demonstrate a high level of capability from a second level perspective in VoIP and TDM Voice
Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion
At least 12 months proven experience of resolving incidents and enquiries at an advanced level
Experience using Wireshark to analyse SIP traces
Experience with one or several PBX system an advantage
Experience with NGIN an advantage.
Experience with number formats, TO, national/international call routing.
Able to provide training and coaching to new starters and less experienced team members and/or peers
Experience with MS Skype for business would be an advantage
Fluency in English (written and spoken) is a requirement.
Fluency in another European Language would be an advantage
An industry recognised qualification VOIP or voice networks would be desirable (or equivalent experience and training relevant to a Second Level Technician)
The successful candidate will have a good understanding and proven troubleshooting experience in SIP trunking
Knowledge on the following is considered as important: H.323, C7, ISDN,
Knowledge on Routing protocols would be a plus (BGP, EIGRP, HSRP, VRRP, IS-IS, OSPF)
Able to work well under pressure and meet tight deadlines
Demonstrate a flexible approach, and an ability to operate effectively, when faced with uncertainty and change; be able to function effectively in a highly complex matrix organisation
Demonstrate a logical/methodical approach to fault finding
Able to demonstrate the developed skills needed to perform complex tasks, and the ability to find solutions in a timely manner
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
Relaxed dress code
Two days annually to spend on volunteering opportunities
39 hours working week and additional days off as per Colt own collective bargaining agreement
Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
Lunch vouchers or childcare vouchers
Access to a virtual business school for on-going learning
International environment with employees from more than 35 different nationalities
Telecom, Telecommunications, Data Center, Cisco, Manager, Technology, Management
As one of the leading company in India, Colt Technology Services opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Colt Technology Services also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new skills and erudition through the company programs.
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