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Assistant Manager - Service Assurance - 13001 Job Openings by Tata Communications in Pune, Maharashtra May 2017

Job Title Assistant Manager - Service Assurance - 13001 Job Openings Pune, Maharashtra Tata Communications
Pub Date 30+ days ago -
Company Tata Communications
Location Pune Maharashtra

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To help make the corporation perpective and also vison arrives legitimate; Tata Communications is usually open up with fresh placement because begin from May 2017. All people who is enthusiastic about filling up this vacanct, remember to engage in this Assistant Manager - Service Assurance - 13001 Job Openings recruitment inside . It really is encouraged for everyone players to prepare many necessary specifications for this job recruitment procedure, for the reason that method will need that you supply ideal specs that the firm desires just for this situation. If you are that you will be the one that might load the standards, you can try to see further info about Assistant Manager - Service Assurance - 13001 Job Openings below.

Tata Communications Job Opportunities 2017

Assistant Manager - Service Assurance - 13001 Job Openings - Pune Maharashtra
Job Family Descriptor

Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Level Descriptor

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus. Education: Graduate B.Sc or engineer Experience: 4-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

As one of the leading company in India, Tata Communications offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Tata Communications also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new skills and knowing through the company programs.

If Mr interested to registrate Assistant Manager - Service Assurance - 13001 Job Openings Pune Maharashtra May 2017 Tata Communications Tata Communications, immediately prepare requirements / files and documents needed for apply Assistant Manager - Service Assurance - 13001 Job Openings Pune Maharashtra May 2017 Tata Communications above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Pune Maharashtra region from any other company.


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