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Assistant Manager - Service Assurance - 13001 Job Openings by Tata Communications in April 2018

Job Title Assistant Manager - Service Assurance - 13001 Job Openings Tata Communications
Pub Date 15 months ago
Company Tata Communications
Location India

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To produce this business eye-sight and mission happens legitimate; Tata Communications is actually open up with brand-new position as originate from April 2018. Everybody who is considering about staffing this particular nonincome producing, please participate in this Assistant Manager - Service Assurance - 13001 Job Openings recruitment inside . It really is encouraged for many contributors to get ready most important requirements for this job recruitment treatment, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be one that can certainly fill up the actual specs, you can test your just read further info about Assistant Manager - Service Assurance - 13001 Job Openings below.

Tata Communications Job Opportunities 2018

Assistant Manager - Service Assurance - 13001 Job Openings - India

Job Family Descriptor

Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Level Descriptor

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus. Education: Graduate B.Sc or engineer Experience: 4-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

As one of the leading company in India, Tata Communications opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Tata Communications also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to work up new experience and knowing through the company programs.

If Ms fascinated to submit Assistant Manager - Service Assurance - 13001 Job Openings India April 2018 Tata Communications Tata Communications, immediately prepare requirements / files and documents needed for fill Assistant Manager - Service Assurance - 13001 Job Openings India April 2018 Tata Communications above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.


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