|Job Title||Branch Service Delivery Leader - Bsdl - Job Openings Yes Bank|
|Pub Date||17 months ago|
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To help make this corporation eyesight along with vison come correct; Yes Bank is actually open pertaining to brand-new position as begin from June 2018. Everyone who is considering answering this particular vacant, remember to engage in this Branch Service Delivery Leader - BSDL - Job Openings recruitment inside . It is suggested for all contributors to prepare many necessary specifications for this job recruitment treatment, for the reason that method will need that you supply ideal specs that the firm desires just for this situation. If you are that you will be the one which can certainly load the standards, you can test your just read further info about Branch Service Delivery Leader - BSDL - Job Openings below.
? Principal responsibilities includes managing existing and new retail & corporate clients to maximize relationship building, understanding their business requirements; providing leads to relationship managers/product sales managers -where opportunity exists
? Meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction
? Driving the BSP sales targets & cross-selling opportunities at branch level
? Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective
? Motivate, coach & develop the lobby staff
? Responsible for BSP staff recruitment and appraisals
? Partnering other business units present at the branch. Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables
? Generate various MIS reports as applicable
? Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audits etc.
? Responsible for handling customer enquiries and instructions, thus ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met e.g. timely checking of documentation, opening of accounts within prescribed TAT, transaction processing etc.
? Ensure timely escalation of issues impacting business and possible solutions to address the concerns
? Play an active role in new products, processes, systems roll out
? Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets
? Provide constructive feedback, identify training & development needs of the team & conduct internal training at frequent intervals to meet the training requirements
? Define Goals & performance parameters for the team & guide/coach them in achieving the same.
? Strong written and verbal communication skills in English, Hindi & one local language
? Fairly good knowledge of RBI/FEMA/ICC/UCP rules as applicable
? Strong Product knowledge – Cash management, Trade Finance, Wealth Management
? Strong decision making and ability to address complex client situations
? Conversant with MS Office
? Sensitive to issues of confidentially and compliance
? Maintain personal and team discipline (branch timings, attendance, grooming standards etc) in the office
? Ability to balance and prioritize multiple tasks
? Willing to work for flexi hours
? Should be well versed on financial services market/ awareness of current affairs
? Good networking skills
? Solution driven, strong interpersonal skills, ability to work in teams, flexibility to adapt to evolving business needs
? Strong sense of accountability and self-initiative
As one of the leading company in India, Yes Bank offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Yes Bank also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new experience and knowledge through the company programs.
If Ms interested to registrate Branch Service Delivery Leader - BSDL - Job Openings India June 2018 Yes Bank Yes Bank, immediately prepare requirements / files and documents needed for fill Branch Service Delivery Leader - BSDL - Job Openings India June 2018 Yes Bank above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in India region from any other company.
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