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Executive - Band A1 Job Openings by EXL in Noida June 2018

Job Title Executive - Band A1 Job Openings Noida EXL
Pub Date 30+ days ago
Company EXL
Location Noida

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EXL Job Opportunities 2018

Executive - Band A1 Job Openings - Noida

Position Title
Agent/ Associate

Function, Responsibility Level
Operations, Executive
Reports to
Assistant Manager –Operations

Location

Noida, India


Span of Control
N.A.

Position Type

Permanent





Basic Function

  • Be a part of Credit Control process to collect all due and overdue debt from the brokers / customers. The Credit Control Team also aims to keep broker ledgers reconciliation up to date.




Essential Functions

  • Ensure assigned targets are met in accordance with SLA and internal standards
  • Take corrective steps where necessary or make incremental improvements
  • To be able to communicate with the onshore team for query resolution

Performance parameters

  • Attendance & Schedule Adherence
  • Timeliness & Accuracy
  • Team objectives

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Primary External Interactions

  • Client trainers and SMEs for process related queries.




Skills Requirement

Technical Skills (Minimum)
  • Good computer navigation skills
  • Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel & Word are a critical requirement
  • Knowledge of accounting principles

Soft skills (Minimum)
  • Excellent Communication Skills
  • Good negotiation skills
  • Business awareness
  • Customer Service Focus
  • Active listening skills

Soft Skills (Desired)
  • Self disciplined and result oriented
  • Team work/ Managing Self / Adaptability
  • Ability to multi task
  • Problem Solving
  • Data gathering ability/ Eye for detail
  • Coaching and Feedback




Education Requirements
  • Commerce Graduate with at least 15 years of education
  • Proficiency in English language




Work Experience Requirements
  • Strong Insurance back ground




Enclosures:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)



Candidate Supervisor/Manager

Date:


Job Description





Position Title
Agent/ Associate

Function, Responsibility Level
Operations, Executive
Reports to
Assistant Manager –Operations

Location

Noida, India


Span of Control
N.A.

Position Type

Permanent





Basic Function

  • Be a part of Credit Control process to collect all due and overdue debt from the brokers / customers. The Credit Control Team also aims to keep broker ledgers reconciliation up to date.




Essential Functions

  • Ensure assigned targets are met in accordance with SLA and internal standards
  • Take corrective steps where necessary or make incremental improvements
  • To be able to communicate with the onshore team for query resolution

Performance parameters

  • Attendance & Schedule Adherence
  • Timeliness & Accuracy
  • Team objectives

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Primary External Interactions

  • Client trainers and SMEs for process related queries.




Skills Requirement

Technical Skills (Minimum)
  • Good computer navigation skills
  • Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel & Word are a critical requirement
  • Knowledge of accounting principles

Soft skills (Minimum)
  • Excellent Communication Skills
  • Good negotiation skills
  • Business awareness
  • Customer Service Focus
  • Active listening skills

Soft Skills (Desired)
  • Self disciplined and result oriented
  • Team work/ Managing Self / Adaptability
  • Ability to multi task
  • Problem Solving
  • Data gathering ability/ Eye for detail
  • Coaching and Feedback




Education Requirements
  • Commerce Graduate with at least 15 years of education
  • Proficiency in English language




Work Experience Requirements
  • Strong Insurance back ground




Enclosures:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)



Candidate Supervisor/Manager

Date:

As one of the leading company in India, EXL opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. EXL also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new skills and knowledge through the company programs.

If Ms fascinated to submit Executive - Band A1 Job Openings Noida June 2018 EXL EXL, immediately prepare requirements / files and documents needed for submit Executive - Band A1 Job Openings Noida June 2018 EXL above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Noida region from any other company.


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