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SRM - Client Service Officer Job Openings by Citi in Mumbai June 2018

Job Title Srm - Client Service Officer Job Openings Mumbai Citi
Pub Date 29 days ago
Company Citi
Location Mumbai

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To help make this organization eyesight and mission happens correct; Citi will be wide open up for fresh placement since originate from June 2018. Everyone who is considering about staffing this particular vacant, please participate in this SRM - Client Service Officer Job Openings recruitment inside . It really is encouraged for many contributors to arrange just about all essential demands due to this job recruitment procedure, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you will be one that might load the actual specs, you can attempt to learn further information about SRM - Client Service Officer Job Openings below.

Citi Job Opportunities 2018

SRM - Client Service Officer Job Openings - Mumbai

  • Primary Location: India,Maharashtra,Mumbai
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18013978


GCG, Branch Banking

Role Outline/Job Summary:
  • Overall service responsibility for the branch walk-ins as well as voice based and ensure seamless service delivery
Job Description:
  • Position Title: Service Relationship Manager (SRM)
  • Grade/Level: Q/R
  • Business Group: GCG
  • Function/Group: Consumer bank
  • Department: Branch Banking
  • Location: Bandra
Role & Responsibilities:

Business/Department Objectives:
  • Dimensions of the Job - The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based
  • The primary function of this role is to achieve the following:
    • Overall Service quality objectives
    • Track customer Relationship management
    • Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement
    • Cross Sell banking products to walk-ins and while calling
Core Responsibilities:

Primary Responsibilities:
  • Transaction processing as per defined process and guidelines
  • Processing service request/instructions
  • Drive Quality initiatives on customer service
  • Meet CSLM score of 90% for CitiGold
  • Ensure all legal, compliance, regulatory requirements are complied with
  • Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)
  • Handling customer queries
  • Help drive service initiatives and cost control measures
  • Attend all required/mandatory trainings
  • Ensure minimal Ops Errors
Secondary Responsibilities:
  • Process Implementation, mentoring & training of new joinees
  • Full adherence to compliance, legal and regulatory standards; satisfactory audit rating
Individual Contributor (IC)/Managerial: IC

Percentage of Travel: No




  • Candidate Specifications
  • Strong client centric approach
  • Should be compliance and controls centered
  • Should be a good team player
  • Cross sell ability

As one of the leading company in India, Citi opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Citi also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new experience and knowledge through the company programs.

If You fascinated to apply SRM - Client Service Officer Job Openings Mumbai June 2018 Citi Citi, immediately prepare requirements / files and documents needed for fill SRM - Client Service Officer Job Openings Mumbai June 2018 Citi above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Mumbai region from any other company.

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