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To help to the company eye-sight and also vision comes accurate; Barclays can be open up for brand-new position seeing that start from April 2017. Everyone who is considering about filling up this particular nonincome producing, you need to participate in this Support Analyst Job Openings recruitment inside . It is suggested for many contributors to prepare many necessary specifications for this career recruitment method, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be one that can certainly fill up the standards, you can look at you just read further information about Support Analyst Job Openings below.
Barclays Job Opportunities 2017
Support Analyst Job Openings - Pune Maharashtra
Barclays moves, lends, invests and
protects money for customers and clients worldwide
. Please visit our website
for more information.
Barclaycard is one of the largest
payment providers in the world, and we have a simple ambition. We want to be
the most recommended brand to help consumers buy and sellers sell, every day.
What makes us different is our drive to delight our customers with bespoke and
visit our website
for more information.
Overall purpose of role:
Support Analyst reporting to the Application support Lead - take responsibility
Delivery of 2
Application Support services for application(s) under support
Maintain system availability and
supplementary services within SLA.
Ongoing liaison with component teams
for ensuring service availability.
Key Accountabilities and Skills required:
Application Support (100%)
Delivery of 2nd Line Application
Support services for applications under support.
Carry out Incident Management
activities according to the process, procedures, and work instructions
Be a Single Point of Contact for the
Follow the Incident Management
process, procedures, and work instructions
Incident registration, initial
support & classification and update Incident records
Incident Resolution Coordination with
3rd parties - managing conference calls
Route unresolved incidents to Back
Office Support Staff
Provide the end-user with status
updates concerning Incident records;
Identify opportunities for
Obtain the technical and
organisational knowledge required to perform these activities
Pro-actively keep informed of current
and past Incidents, Problems and Known Errors (e.g. if there is a network
outage, all Service Desk staff are to be aware)
If applicable, escalate to the
Incident Management Process Manager
Maintain all formal controls,
documents and records to auditable levels and in compliance with current AD
Application Support operation procedures and documentation standards
Ensure key application functions and
scheduled activities are completed in a timely manner and within SLA
Risk and Control: All Barclays colleagues have to ensure that
all activities and duties are carried out in full compliance with regulatory
requirements, Enterprise Wide Risk Management Framework and internal Barclays
Policies and Policy Standards
Skills and Qualifications will include
Knowledge of Card Issuing processes
Good knowledge of ITIL framework.
ITIL certification preferred
C/C++ or Java/J2EE
Unix & Shell Scripting
Drive for results
Planning and Organizing
Problem Solving /Decision Making
Quality - High Standards &
Teambuilding / Team player
Technical Skills & Knowledge
Knowledge, Expertise & Qualifications
Logical, analytical approach to
Flexible approach and ability to work
Consistent internal customer focus in
a demanding environment
Sound time management and organizational
Good written and oral communications
Strong interpersonal and excellent
Effective team player with strong
Previous first or second line support
Our customers deserve the best. The same goes for
our employees. That's why at Barclays you'll receive a range of benefits that
include a competitive salary and all the tools, technology and support you need
Everything we do is shaped by the five values of
Respect, Integrity, Service, Excellence and Stewardship. The values inform the
foundations of our relationships with customers and clients, but they also
shape how we measure and reward the performance of our employees. Simply put,
success is not just about what you achieve, but about how you achieve it.
working gives everyone at Barclays the opportunity to integrate professional
and personal lives, if you have a need for flexibility then please discuss this
with the hiring manager.
is an equal opportunity employer and are opposed to discrimination on any
For more detailed information, please
visit our dedicated Diversity and Inclusion site
As one of the leading company in India, Barclays opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Barclays also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new skills and erudition through the company programs.
If You fascinated to submit Support Analyst Job Openings Pune Maharashtra April 2017 BarclaysBarclays, immediately prepare requirements / files and documents needed for submit Support Analyst Job Openings Pune Maharashtra April 2017 Barclays above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Pune Maharashtra region from any other company.
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