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Support Analyst Job Openings by Barclays in Pune, Maharashtra June 2017

Job Title Support Analyst Job Openings Pune, Maharashtra Barclays
Pub Date 4 months ago -
Company Barclays
Location Pune Maharashtra

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To produce the company eye-sight and mission happens correct; Barclays is usually open up with brand-new position as begin from June 2017. Everyone who is considering filling this particular vacant, remember to engage in this Support Analyst Job Openings recruitment inside . It is suggested for all contributors to get ready most important requirements for this career recruitment method, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be the one that can certainly fill up the standards, you can look at you just read further info about Support Analyst Job Openings below.

Barclays Job Opportunities 2017

Support Analyst Job Openings - Pune Maharashtra
Barclays moves, lends, invests and
protects money for customers and clients worldwide . Please visit our website here for more information.

Barclaycard is one of the largest payment providers in the world, and we have a simple ambition. We want to be the most recommended brand to help consumers buy and sellers sell, every day. What makes us different is our drive to delight our customers with bespoke and brilliant solutions. Please visit our website here for more information.
Overall purpose of role:

Application Support Analyst reporting to the Application support Lead - take responsibility for:
· Delivery of 2 nd Line Application Support services for application(s) under support
· Maintain system availability and supplementary services within SLA.
· Ongoing liaison with component teams for ensuring service availability.
Key Accountabilities and Skills required:

Application Support (100%) · Delivery of 2nd Line Application Support services for applications under support.
· Carry out Incident Management activities according to the process, procedures, and work instructions
· Be a Single Point of Contact for the end-user community
· Follow the Incident Management process, procedures, and work instructions
· Incident registration, initial support & classification and update Incident records
· Incident Resolution Coordination with 3rd parties - managing conference calls
· Route unresolved incidents to Back Office Support Staff
· Provide the end-user with status updates concerning Incident records;
· Identify opportunities for improvement
· Obtain the technical and organisational knowledge required to perform these activities
· Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)
· If applicable, escalate to the Incident Management Process Manager
· Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards
· Ensure key application functions and scheduled activities are completed in a timely manner and within SLA
· Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Skills and Qualifications will include

Application Support Competencies
· Knowledge of Card Issuing processes is preferred
· Good knowledge of ITIL framework. ITIL certification preferred
· Java Certification/Oracle Certifications preferred.
Core Technical Competencies
· C/C++ or Java/J2EE
· Unix & Shell Scripting
· SQL
Barclays Competencies:
· Drive for results
· Planning and Organizing
· Problem Solving /Decision Making
· Quality - High Standards & Controls
· Teambuilding / Team player
· Technical Skills & Knowledge
Specific Knowledge, Expertise & Qualifications
· Logical, analytical approach to problem solving
· Flexible approach and ability to work under pressure
· Consistent internal customer focus in a demanding environment
· Sound time management and organizational skills
· Good written and oral communications skills
· Strong interpersonal and excellent communication skills
· Effective team player with strong customer focus
· Previous first or second line support experience
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .

As one of the leading company in India, Barclays offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Barclays also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to work up new experience and knowing through the company programs.

If Mr fascinated to submit Support Analyst Job Openings Pune Maharashtra June 2017 Barclays Barclays, immediately prepare requirements / files and documents needed for submit Support Analyst Job Openings Pune Maharashtra June 2017 Barclays above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Pune Maharashtra region from any other company.


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