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Customer Care Associate III ((B.com / M.com / BA / MA Freshers) Job Openings by Xerox Corporation in Bengaluru, Karnataka February 2018

Job Title Customer Care Associate Iii ((b.com / M.com / Ba / Ma Freshers) Job Openings Bengaluru, Karnataka Xerox Corporation
Pub Date 17 days ago - 17 days ago
Company Xerox Corporation
Location Bengaluru Karnataka

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To produce the business eyesight and also vison arrives legitimate; Xerox Corporation is usually start regarding brand-new position as begin from February 2018. Everybody who is interested about staffing this specific vacant, remember to engage in this Customer Care Associate III ((B.com / M.com / BA / MA Freshers) Job Openings recruitment inside . It can be encouraged for all contributors to get ready most important requirements for this job recruitment procedure, for the reason that method will need that you supply ideal specs that the firm desires just for this situation. If you are that you will be the one that might load the standards, you can try to see further information about Customer Care Associate III ((B.com / M.com / BA / MA Freshers) Job Openings below.

Xerox Corporation Job Opportunities 2018

Customer Care Associate III ((B.com / M.com / BA / MA Freshers) Job Openings - Bengaluru Karnataka
Customer Care Associate III ((B.com / M.com / BA / MA Freshers)( Job Number:  17007085) Description  Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com. 
Purpose:

•  Using a computerized system, responds to customer inquiries in a call center environment.
•  To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Healthcare, Human Resources, Order Processing, or Customer Support).  Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
•  The purpose of the role is to respond to  inbound calls and or written inquiries from clients / customers.  Ensures  high level of customer satisfaction is obtained with each interaction.  Role is responsible for  assigned population of customers within a specified region of support.

Scope:
General:
•  Senior level job with considerable work experience
•  Has developed specialized skills or is multi-skilled through job-related training
•  Completes a variety of atypical assignments
•  May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
•  Completes work with a limited degree of supervision
•  Acts as an informal resource for colleagues with less experience
•  May have specialized external certification (technical roles)

Primary Responsibilities:

•  Gathers information, researches/resolves inquiries and logs customer calls
•  Communicates appropriate options for resolution in a timely manner
•  Informs customers about services available and assesses customer needs
•  Prepares standard reports to track workload, response time and quality of input Qualifications  Candidate Education:
Minimum   High School Diploma / (GED) / Secondary School GCSE or equivalent

Candidate Background:
Minimum  Superior Customer Service/Relation skills including second level question probing ability
Minimum  Excellent written and oral communication skills.
Minimum  Computer Navigation & Typing Skills 25+ wpm
Minimum  Ability to complete required training program
Minimum  Must have dependable work history
Minimum  Must respond to every call with a sense of urgency and give direct, accurate information.
Minimum  Familiar with computers and Windows-based applications
Minimum  Must have the ability to perform in a professional and courteous manner at all times
Minimum  Must be clear spoken and have strong verbal and written communication skills
Preferred  May need billing-medical billing, collections or telesales expertise.  Some roles may have bi-lingual or licensure specifications.

Additional Role Requirements:
Candidate will need to be 18 years of age or older
Ability to pass a Drug Test (only applicable to job roles in the United States)
Ability to pass a Background Investigation including Credit Check (only applicable to job roles in the United States)


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Primary Location  India-Karnataka-Bangalore Travel  No Employee Status

As one of the leading company in India, Xerox Corporation opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Xerox Corporation also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new skills and knowledge through the company programs.

If You interested to submit Customer Care Associate III ((B.com / M.com / BA / MA Freshers) Job Openings Bengaluru Karnataka February 2018 Xerox Corporation Xerox Corporation, immediately prepare requirements / files and documents needed for fill Customer Care Associate III ((B.com / M.com / BA / MA Freshers) Job Openings Bengaluru Karnataka February 2018 Xerox Corporation above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Bengaluru Karnataka region from any other company.


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