|Job Title||Manager - Zonal Retail Job Openings Vodafone|
|Pub Date||7 months ago|
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To help make the corporation eye-sight and also vision comes accurate; Vodafone will be wide open up for fresh placement since begin from June 2018. All people who is enthusiastic filling this specific vacant, please participate in this Manager - Zonal Retail Job Openings recruitment inside . It can be encouraged for all contributors to arrange almost all required demands because of this job recruitment procedure, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you will be one which might fill up the actual specs, you can try to see further info about Manager - Zonal Retail Job Openings below.
Role Purpose: • Managing customer relationships and retention activities for both consumers and SMEs in a zone and the associated branch • Achieve CSAT targets for SMEs purpose
Accountabilities: • Deliver maximum customer retention (churn targets) by controlling suspensions (reactive retention) • Achieve target retention for high-end customers by managing customer relationships through the entire customer lifecycle (predictive retention) • Conduct various customer engagement activities to resolve any issues • Deliver CSAT targets for SME • Achieve savings on budgeted retention (eg. FOS) and relationship (customer interaction events) activities • Setting targets to the team members • Manage activities of the Field service manager (FSM) for SME clients in the zone • Coaching, mentoring and retention of on-roll and off-roll team members KPI: • Overall CSAT scores at the zonal level Customer churn under ___ (Postpaid, Prepaid) Revenue churn under ___ (Postpaid, Prepaid) Specific churn targets - High ARPU customers / SME • % saving in cost budgeted • Attrition rate for both on-roll and off-roll employees Competencies: • Building Team Commitment • Strategic Thinking • Leads Decision Making & Delivering Results10 on roll team members
As one of the leading company in India, Vodafone offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Vodafone also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new skills and erudition through the company programs.
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