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Sr. Customer Service Executive - Telecom Network Operations And Maintenance - 22001 Job Openings by Tata Communications in Mumbai, Maharashtra March 2017

Job Title Sr. Customer Service Executive - Telecom Network Operations And Maintenance - 22001 Job Openings Mumbai, Maharashtra Tata Communications
Pub Date 30+ days ago - 30+ days ago
Company Tata Communications
Location Mumbai Maharashtra

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Tata Communications Job Opportunities 2017

Sr. Customer Service Executive - Telecom Network Operations and Maintenance - 22001 Job Openings - Mumbai Maharashtra
Job Family Descriptor

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.

Level Descriptor

Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Graduate in any discipline Experience: 4-8 years experience in project mgmt and/or crisis mgmt

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

As one of the leading company in India, Tata Communications opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Tata Communications also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new experience and knowledge through the company programs.

If Mr fascinated to apply Sr. Customer Service Executive - Telecom Network Operations and Maintenance - 22001 Job Openings Mumbai Maharashtra March 2017 Tata Communications Tata Communications, immediately prepare requirements / files and documents needed for fill Sr. Customer Service Executive - Telecom Network Operations and Maintenance - 22001 Job Openings Mumbai Maharashtra March 2017 Tata Communications above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Mumbai Maharashtra region from any other company.


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